tag:status.postscript.io,2005:/historyPostscript Status - Incident History2024-03-28T12:51:50ZPostscripttag:status.postscript.io,2005:Incident/202289222024-03-12T22:06:05Z2024-03-12T22:29:53ZUnable to Send Due to Account Status Error<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>22:06</var> UTC</small><br><strong>Resolved</strong> - We are aware of a system-wide issue that was affecting the account states and not allowing customers to send messages. We quickly identified the issue and implemented a fix. If you have any questions about this issue, please reach out to support@postscript.io.</p>tag:status.postscript.io,2005:Incident/196144902024-01-04T19:34:24Z2024-01-04T19:34:24ZSMS Sales - Internet Outage<p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'> 4</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Monitoring</strong> - Jan 4th, 2024<br />Around 11 AM MST, a small portion of the city of Phoenix experienced a temporary WiFi outage, which is where our Sales Associates are located, leading to delays in response time for our customers. This outage continued for the rest of the business day. <br /><br />As of 9 AM MST on Jan 5th, our team is operating at full capacity again, and we are actively working on clearing the backlog of messages accumulated during the outage.</p>tag:status.postscript.io,2005:Incident/192117762023-11-25T01:33:11Z2023-11-25T07:33:21ZExpected BFCM Delays<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>01:33</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>01:23</var> UTC</small><br><strong>Update</strong> - We have resolved this issue</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>15:15</var> UTC</small><br><strong>Investigating</strong> - We are currently seeing an expected peak sending volume, and as a result, Postscript and cellular carrier networks are experiencing some delays. We’re resolving all delays and can confirm all messages will be delivered. During peak send times (Black Friday and Cyber Monday) we recommend sending an SMS (plain text) over MMS (images and gifs) and campaigns over campaign flows for optimal delivery.</p>tag:status.postscript.io,2005:Incident/184841062023-09-12T22:51:32Z2023-09-12T22:51:32ZDegraded application performance<p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>22:51</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>12</var>, <var data-var='time'>21:53</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue causing degraded performance.</p>tag:status.postscript.io,2005:Incident/181758262023-08-17T17:50:02Z2023-08-17T17:50:02ZDegraded Service<p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:50</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>17</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Identified</strong> - We have identified an issue and are working on a fix.</p>tag:status.postscript.io,2005:Incident/181654632023-08-16T20:02:28Z2023-08-16T20:02:28ZDegraded Service<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>20:02</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>18:45</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being worked on.</p>tag:status.postscript.io,2005:Incident/175635972023-06-13T22:14:04Z2023-06-13T22:14:04ZDegraded Service<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>22:14</var> UTC</small><br><strong>Resolved</strong> - This incident is now resolved. Delayed application tasks have recovered successfully, and the application is functioning as expected.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:57</var> UTC</small><br><strong>Monitoring</strong> - Our third-party cloud service provider (AWS) has resolved the root cause of the issue. Most of the application is now functioning as expected.<br /><br />Legacy Campaign and Automation sending, Segment creation, and Analytics calculations are now operational and rapidly catching up on delays. We are continuing to monitor the situation closely as the application recovers.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>21:07</var> UTC</small><br><strong>Update</strong> - Our third-party cloud service provider (AWS) is beginning to stabilize impacted services. Popups, Shopify webhook ingestion, and the External API are now operating normally.<br /><br />Legacy Campaign and Automation sending, Segment creation, and Analytics calculations are still experiencing outages.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Update</strong> - Due to ongoing issues with our third-party cloud service provider (AWS), Postscript popups are not visible for a majority of stores.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:43</var> UTC</small><br><strong>Identified</strong> - Our third-party cloud service provider (AWS) has identified the root cause of the issue and are working towards a resolution.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>19:42</var> UTC</small><br><strong>Investigating</strong> - Due to an issue with a third-party cloud service provider (AWS), we are currently experiencing degraded service to message sending, Shopify webhook ingestion, analytics, and our external API. The app (app.postscript.io) is still functional, though some features may be impacted. Flow Campaigns are unaffected.</p>tag:status.postscript.io,2005:Incident/91636102022-01-25T23:21:50Z2022-01-25T23:21:50ZDegraded Image Uploading<p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>23:21</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>25</var>, <var data-var='time'>22:11</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating an issue with image uploads for Campaigns and Keywords. All new image uploads are failing at this time. Only new image uploads are impacted, and messages with images are sending as expected.<br /><br />We will provide further updates here as we make progress on this issue.</p>tag:status.postscript.io,2005:Incident/87835102021-12-08T00:54:59Z2021-12-08T00:54:59ZAWS is experiencing an outage<p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>00:54</var> UTC</small><br><strong>Resolved</strong> - All services should be functioning as expected. Postscript engineers will continue monitoring for any issues.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>00:27</var> UTC</small><br><strong>Update</strong> - All services should be functioning as expected. Postscript engineers will continue monitoring for any issues.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:56</var> UTC</small><br><strong>Monitoring</strong> - AWS has resolved their underlying issue. Postscript engineers are working to verify all issues have been resolved on our platform. Most platform features are working as expected.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>22:07</var> UTC</small><br><strong>Update</strong> - AWS continues to work towards resolving its current outage. Campaign sending delays and short link issues should be minimal. We will provide another update when more information becomes available.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>20:43</var> UTC</small><br><strong>Update</strong> - AWS continues to work towards resolving its current outage. Campaign sends may be delayed. We will provide another update when more information becomes available.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:38</var> UTC</small><br><strong>Update</strong> - AWS continues to work towards resolving its current outage. We will provide another update when more information becomes available.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Identified</strong> - AWS has identified the issue and is working to mitigate impact where possible. We will provide another update in around 30 minutes or when more information becomes available.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:32</var> UTC</small><br><strong>Investigating</strong> - AWS is experiencing an outage causing degraded Postscript app performance in message sending, inbound replies, and link redirects.<br />This issue is under investigation by the AWS team. For more information, see https://status.aws.amazon.com</p>tag:status.postscript.io,2005:Incident/82756642021-10-20T19:32:25Z2021-10-20T19:32:25ZKeywords performance degraded<p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>19:32</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>19:03</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>18:15</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.postscript.io,2005:Incident/82571562021-10-18T20:17:38Z2021-10-18T20:17:38ZDegraded performance for keywords and keyword responses<p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>20:17</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>19:13</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:58</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>17:14</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>16:50</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.postscript.io,2005:Incident/82390362021-10-15T21:01:22Z2021-10-15T21:01:22ZPostscript Web Application performance degraded<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>20:24</var> UTC</small><br><strong>Monitoring</strong> - App performance appears to be normal and we are monitoring the situation.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>19:35</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.postscript.io,2005:Incident/81870222021-10-08T23:30:01Z2021-10-08T23:30:04ZPostscript Web Application performance degraded<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>22:10</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>20:40</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:status.postscript.io,2005:Incident/73078872021-06-22T22:15:28Z2021-06-22T22:15:28ZIncident - June 22 2021<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved, all systems are operational</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>22:13</var> UTC</small><br><strong>Update</strong> - The issue has been resolved, all systems are operational</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>21:47</var> UTC</small><br><strong>Update</strong> - We've isolated the issue to our Partner API. We're working to restore service to the partner API, while all other services are returning to operational.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>21:32</var> UTC</small><br><strong>Investigating</strong> - We're currently investigating the issue and working to bring systems back online.</p>tag:status.postscript.io,2005:Incident/70051572021-05-14T21:01:19Z2021-05-14T21:01:19ZDegraded Performance - Inbound & Links<p><small>May <var data-var='date'>14</var>, <var data-var='time'>21:01</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>20:43</var> UTC</small><br><strong>Monitoring</strong> - All services are currently healthy. We're monitoring the situation for further updates.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>20:22</var> UTC</small><br><strong>Identified</strong> - We're investigating reports of slow performance across our API, webhooks and links and are closely monitoring the situation.</p>tag:status.postscript.io,2005:Incident/69984592021-05-14T03:31:54Z2021-05-14T03:31:54ZDowntime May 13th<p><small>May <var data-var='date'>14</var>, <var data-var='time'>03:31</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>03:31</var> UTC</small><br><strong>Update</strong> - All systems have returned to normal.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>02:57</var> UTC</small><br><strong>Monitoring</strong> - We have rolled out a fix and are continuing to monitor systems as we work towards total recovery.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>02:30</var> UTC</small><br><strong>Update</strong> - We have started to restore functionality incrementally to our main systems.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>02:03</var> UTC</small><br><strong>Identified</strong> - We're working towards restoring functionality to all impacted services.</p><p><small>May <var data-var='date'>14</var>, <var data-var='time'>01:45</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating reports of degraded performance and availability across all platforms.</p>tag:status.postscript.io,2005:Incident/64072932021-02-26T17:36:21Z2021-02-26T17:36:21ZDegraded Message Sending<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>17:36</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved. All systems are currently operating normally.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Update</strong> - Postscript features and services should now be operating normally. We're continuing to monitor the situation.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>17:18</var> UTC</small><br><strong>Update</strong> - We're continuing to monitor the situation as we return to normal functionality.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Monitoring</strong> - We're restoring limited sending functionality to our customers on all number types. We're monitoring the system as we continue to work on fully resolving the issue with our messaging providers.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Update</strong> - We're seeing improved deliverability for customers using Toll Free or Long Code numbers. We're continuing to work on resolving the issue with our messaging providers.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>15:46</var> UTC</small><br><strong>Identified</strong> - Our messaging service provider is experiencing downtime and messages are not being sent. Messaging sending will resume as expected when our provider becomes stable.</p>tag:status.postscript.io,2005:Incident/56709652020-11-27T20:35:48Z2020-11-27T20:35:48ZCampaign Reporting Delay<p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>20:35</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>20:35</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Nov <var data-var='date'>27</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Monitoring</strong> - We are experiencing delays in campaign reporting, but campaign messages are continuing to send and be delivered</p>